Warranty

Fracino Machine Warranty

Every new Fracino machine has 1 Year Parts & Labour – Return to Base for free or 1 Year Part & Labour – On-Site at an extra cost at purchase.

A SUMMARY OF OUR WARRANTY POLICY

Your Consumer Rights 
The claim period for a Manufacturer Warranty?Varies by ManufacturerFracino warranty is 1 year.
Vending Express on-site warranty deposit?£100 + VAT

refundable call out charge – only if tested to be faulty

Cost of posting the item back paid by the customer?Yes
Cost of returning the item back paid by the customer?Yes
Contact us with claim details

WARRANTY CLAIM

If your product has been subject to a fault and is covered by either a manufacturer warranty – we’d require the following to process a warranty claim:

  • Proof of purchase (in form of a Vending Express invoice or order number)
  • Proof of warranty (in form of a link to the manufacturer’s warranty page)

The costs for any postage to obtain and return the item will have to be paid by the customer.

TYPES OF WARRANTY AVAILABLE

1 YEAR PARTS & LABOUR

– RTB

FREE

Machine repaired in our workshop

£100 refundable repair charge – only if tested to be faulty

Manufacturer Warranty

Parts provided free upon failure

Only covers manufacturer fault

Does not cover negligence or accidental damage

1 YEAR PARTS & LABOUR –

ON-SITE

 

£200 + VAT

Repair machine on-site

£100 refundable call out charge – only if tested to be faulty

Manufacturer Warranty

Parts provided free upon failure

Only covers manufacturer fault

Does not cover negligence or accidental damage